RefundPolicy

Our Commitment

At Best Choice Carpet Cleaning Inc, we are dedicated to providing exceptional service. If you are not completely satisfied with our work, we want to make it right. Our 30-day refund policy ensures that you can trust us with your home or business.

Eligibility for Refund

You may be eligible for a full or partial refund under the following conditions:

• The refund request is made within 30 days of service completion
• You have first allowed us the opportunity to re-service the area of concern
• The issue is related to the quality of our work, not pre-existing conditions
• The affected area has not been treated or cleaned by another service provider

Re-Service Option

Before processing a refund, we ask that you allow us to return and address any concerns. In most cases, we can resolve issues quickly and to your complete satisfaction during a re-service visit at no additional cost. This visit must be scheduled within 7 days of reporting the issue.

Refund Process

To request a refund, please follow these steps:

1. Contact Us: Call us at (605) 941-1974 or email ryanvandonge@bestchoicecarpet.com within 30 days of your service date.
2. Describe the Issue: Provide details about your concern and, if possible, photos of the affected areas.
3. Schedule Re-Service: We will arrange a convenient time to return and address the issue.
4. Refund Decision: If the re-service does not resolve your concern, we will process your refund within 7-10 business days.

Refund Amounts

Refund amounts are determined based on the nature and extent of the issue:

• Full Refund: Issued when our service significantly fails to meet the agreed-upon standards despite re-service attempts.
• Partial Refund: Issued when issues affect only a portion of the serviced area or are partially attributable to pre-existing conditions.
• Service Credit: In some cases, we may offer credit toward future services as an alternative to a cash refund.

Exclusions

Our refund policy does not cover:

• Stains that were identified as potentially permanent before service
• Damage or wear that existed prior to our service
• Issues arising from customer misuse or neglect after service
• Services performed over 30 days ago
• Situations where a third party has treated the area after our service
• Normal re-soiling from regular use after a reasonable period

Refund Method

Approved refunds will be processed using the original payment method. Credit card refunds typically appear within 5-10 business days. Cash or check payments will be refunded by company check mailed to your address on file.

Contact Us

We value your business and want to ensure your complete satisfaction. If you have any questions about our refund policy or wish to discuss a concern, please reach out: